"She says customers have a hard time believing they're actually chatting to the boss when they call and get hold of the actress."
Los Angeles, July 5 - Actress Jessica Alba is such a hands-on boss when it comes to her baby products firm The Honest Company that she sometimes even chats with customers who call in to complain.
The Sin City star set up the company over two years ago and it has become a huge success, but Alba says not every client is satisfied, and she's more than happy to try to fix their problems.
I answer the customer service line - not every time... and I train all my customer service, contactmusic.com quoted her as saying.
She says customers have a hard time believing they're actually chatting to the boss when they call and get hold of the actress.
They're calling if there's some sort of problem... They're just more concerned about the problem and whether it's gonna get fixed or not. I don't know if it really registers that it's me, Alba added.